This is the Privacy Policy of Ilk Atelier (hereafter: ‘Ilk, ‘we’ or ‘us’). Please carefully read the following Privacy Policy before using: www.ilkatelier.com, products and services (the “Site”). 

Your security and privacy are very important to us. That is why we put a lot of care into the processing and protection of your personal data.

You can read how your data is protected and used in the Privacy Policy. This happens in accordance with the provisions of the applicable privacy law (including the General Data Protection Regulation). We are very careful with what we do with your information.

The policy also describes the choices available to you regarding our use of your personal information and how you can access and update this information.

Personal Information

We want to make sure that the website we operate not only looks good but is also simple to use. 

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.  

In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Personal Data

We collect personal information from you to provide an efficient, meaningful and customised experience for you on the Site. In order to get goods to you, or through your use of our websites or where we communicate with you (e.g. by telephone, post, or email), we may collect and process the following information about you:

• your contact information (e.g. name, e-mail address, address and phone number);
• your company details (e.g. name, invoice/delivery address, VAT-number, e-mail address and phone number);
• your billing information
• financial information: such as, payment card numbers
• facilitating the creation of, and securing, online registered accounts; your user name, account number and password;
• managing, operating and improving online registered accounts (incl. enabling you to: manage your account details, your wish lists, your marketing preferences, track your orders and return products)
• your browsing and shopping activities;
• feedback and responses;
• information about your device (e.g. IP address, operating system and browser type);
• your location;
• cookies Information: in accordance with our Cookies Policy: click here
• correspondence with us

Purpose Of Collection

• to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
• Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.

Use Of Information

• Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers ), email address, and phone number.
• Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
• Source of collection: collected from you.
• Disclosure for a business purpose: shared with our processor, our vendors, sales channels, payment gateways, shipping and fulfilment apps.

• We may use your personal information for the following purposes: to process an order placed via our websites or over the telephone. This enables us to deliver your order at the right address and keep you informed on information concerning your order. We can pass this information on to others ie a supplier or a shipping provider If, when or after placing your order, you have given your express consent to us doing so, we disclose your e-mail address and phone number to the selected shipping provider in order to enable the shipping provider to contact you to advise you of the delivery or agree with you the delivery details. We demand of our partners that they maintain the same level of security as we do. You may revoke your consent at any time by sending a message to the contact option described below. After you revoke your consent, we will delete the data disclosed for this purpose, unless you expressly consent to the further use of your data or we reserve the right to further use your personal data in the scope and manner permitted by the law, of which we inform you in this notice.

• to respond and/or deal with your request or enquiry;

• to administer our websites and personalise content for you;
• for internal record keeping;
• to provide you with information at your request;
• to provide marketing that you have requested or agreed to receive or which we are otherwise lawfully entitled to undertake with you as a customer or prospective customer and provided you have not opted out. Processing and use of your personal data for advertising purposes can be refused at all times;
• to record your marketing preferences;
• to personalise offers, promotions and advertising provided to you based on our understanding of your browsing and shopping habits or purchase history;
• to register you for certain features on our websites;
• to improve our products and services (for example to speed up your searches, recognise you when you return to our websites, respond to your feedback, respond to problems). This information is exclusively used to answer your question as adequately and quickly as possible..
• we will use data in connection with legal claims which concern our company, group or partners, compliance regulatory and investigative purposes as necessary (including disclosure of such information in connection with legal process or litigation);            

Email Advertising 

If you subscribe to our newsletter, we will regularly send you our e-mail newsletter based on your consent, using the data required or disclosed by you separately for this purpose.

You may unsubscribe from the newsletter service at any time. For this purpose you can either send a message to the contact option specified below or use the opt-out link in the newsletter. Upon unsubscription, we will delete your email address unless you have expressly consented to the further use of your data or we reserve the right to further use your personal data in the scope and manner permitted by the law, of which we inform you in this notice.

How Long Is Your Data Held?

We only hold your personal data for as long as it is necessary for the purpose for which it was collected or for as long as your account is open with us. Customer orders will be kept for a maximum of six years, after which the information will be deleted. However, there may be a legal basis, such as the prevention of fraud and crime for which we will hold your information beyond this period and we may share your information with a law enforcement body, when required to do so.

 

Fraud Prevention

If you make a purchase on the website, we may use automated tools as part of our fraud prevention measures. This means that your purchase may be declined if your payment has been rejected by the bank or if other factors indicate that the purchase may be fraudulent. If you have any concerns, please contact us on the contact details below.

Minors

The Site is not intended for individuals under the age of 18

We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

Lawful Basis

 

Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

• Your consent;
• The performance of the contract between you and the Site;
• Compliance with our legal obligations;
• To protect your vital interests;
• To perform a task carried out in the public interest;
• For our legitimate interests, which do not override your fundamental rights and freedoms.

Automatic Decision-Making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

• Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.
• Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.

GDPR

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.

CCPA

If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.

If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address below.

Changes

We are committed to protecting your privacy.

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact

We hope that we can satisfy any queries you may have about the way we process your personal data. If you have any concerns, we will do our best to provide additional information or answer any questions that you may have.

Please email us at 

admin@ilkatelier.com 

Last updated:   5th December 2021

 

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here:  https://ico.org.uk/make-a-complaint/